Why does pre-population URL has been cut-off in MS Outlook?

  • Profile Image
    Puliz
    Asked on June 04, 2013 at 05:46 PM

    Users are clicking on the link, but the form isnt auto-filling correctly. 

     

    url of the form:  http://form.jotform.us/form/23535157272150

  • Profile Image
    jeanettebmz
    Answered on June 04, 2013 at 07:42 PM

    What is exactly the escenario for this?

    Are you looking for to have a form to get autofilled or prepopulated ?

    We have a workaround here

    http://www.jotform.com/help/71-

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 02:36 PM

    The autoresponder's link isnt formatted correctly.  There are breaks in the link that the end user needs to click.  Since there are  breaks, some of the info isnt auto-filling.

  • Profile Image
    Welvin
    Answered on June 05, 2013 at 02:54 PM

    Hi,

    I've check further your form and as far as I can see, the form works. The pre-population works on your form.

    Here's a screenshot: 

    Can you please tell us which tag is not working?

     

    Thanks

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 03:00 PM

    Are you clicking the "Online Survey" link or the link under it that you would have to possibly cut and paste into a browser?

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 03:12 PM

     

    This is what the email looks like.  The link is broken and if the customer clicks it, some of the auto-propagating doesnt work.

  • Profile Image
    Welvin
    Answered on June 05, 2013 at 03:13 PM

    Both methods work on my end using IE9 (ActiveX Filtering Turn-Off, Compatibility View Settings set to IE9 Standards), Chrome, FF and Opera in Win7.

    When using the "Online Survey" link:

    IE9: https://shots.jotform.com/welvin/screen/a4x2wh36mt.png

    Chrome: https://shots.jotform.com/welvin/screen/zd851gb2ou.png

    FF: https://shots.jotform.com/welvin/screen/hl89twkq2o.png

    Opera: https://shots.jotform.com/welvin/screen/a49kpqed44.png

    Can you please let us know what fields are not working? Is that all? In what browser and OS?

     

    Thanks

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 03:17 PM

    I sent a screen shot.  In your screen shots, I cant see the part where Im having the problem.  The link seems broken after the pack date field.

  • Profile Image
    Welvin
    Answered on June 05, 2013 at 03:21 PM

    Oops! Sorry, that was close. We are posting responses on the same time. Anyway, thanks for sending us the screenshot. That explains everything.

    In Chrome: https://shots.jotform.com/welvin/screen/q5poyf0bdi.png

    In FF: https://shots.jotform.com/welvin/screen/g3csnrc27t.png

    In Opera: https://shots.jotform.com/welvin/screen/kq0ac3pp6e.png

    In IE: https://shots.jotform.com/welvin/screen/km7ue8ak4c.png

    What is your current browser? Or, mail client?

    ----------

    I sent a screen shot.  In your screen shots, I cant see the part where Im having the problem.  The link seems broken after the pack date field.

    -I haven't fill up the rest below the date. Let me try again.

     

    Thanks

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 03:26 PM

    Im using Outlook.

  • Profile Image
    Welvin
    Answered on June 05, 2013 at 03:42 PM

    The link is fine, I can't see any spaces. Probably an issue with MS Outlook, with encoding links. You may consider hyperlinking the full URL instead?

    Make sure to hit "Insert" button and "Finish" to saved.

     

    Thanks

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 03:50 PM

    Isnt that what the "Online Survey" link is?

  • Profile Image
    Puliz
    Answered on June 05, 2013 at 03:57 PM

    That seems to have fixed it.  Also, when you hit return when filling in the "Packed By" and "Driver/Crew" fields, there are HTML line breaks in the autoresponder.  

  • Profile Image
    Welvin
    Answered on June 05, 2013 at 05:10 PM

    Hi,

    I am able to replicate the same. This is a possible bug so I suggest creating another thread so we can forward that to our developers for them to further investigate the cause.

     

    Thanks