What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail Notifications not coming through properly

    Asked by nicrigden on June 05, 2013 at 04:26 AM

    Hiya,

    I've had my forms up and running for a week but not all the notification recipients are receiving the e-mails (when they have previously received them without a problem) any ideas what I can do?

    Many thanks

    Nic

    Page URL:
    http://www.jotformeu.com/nicrigden/PPE_REQUEST_FORM

    My Forms problem E-mails thanks
  • Profile Image

    Answered by jefreylandicho on June 05, 2013 at 04:56 AM

    I have checked your form email notification and it appears to have been set correctly. Can you please try Whitelisting Jotmails IP address and see if it resolved the issue? 

    I would also recommend checking on the spam inbox as the email might have been forwarded there.

    If the issue still persist, please contact us again.