E-mail Notifications not coming through properly

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    Asked on June 05, 2013 at 04:26 AM


    I've had my forms up and running for a week but not all the notification recipients are receiving the e-mails (when they have previously received them without a problem) any ideas what I can do?

    Many thanks


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    Answered on June 05, 2013 at 04:56 AM

    I have checked your form email notification and it appears to have been set correctly. Can you please try Whitelisting Jotmails IP address and see if it resolved the issue? 

    I would also recommend checking on the spam inbox as the email might have been forwarded there.

    If the issue still persist, please contact us again.