What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Bug: Access Denied, Unable to Download Files

    Asked by techknowvision on June 05, 2013 at 12:24 PM

    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>196EDEE7D9170E61</RequestId><HostId>mngaXa4exEq0Us7qT+xXZcubdKHjQ+13RxKL3eUDnwvWMgVj0ODpsyk204MIKVOw</HostId></Error>


    Everytime someone uploads a .jpg  file I recieve the above message.

    Page URL:

  • Profile Image

    Answered by KadeJM on June 05, 2013 at 12:54 PM

    Can you please try logging into your account then select the form with the file in it followed by going to your Submissions Control Panel for the form and then attempt to download the file directly from us in there to see if you can obtain it?

    Please let us know if you continue having issues.

  • Profile Image

    Answered by techknowvision on June 05, 2013 at 01:00 PM

    I already tried that, which is how I got that error message.

    It also does not work from my email, through Microsoft Outlook

  • Profile Image

    Answered by KadeJM on June 05, 2013 at 01:24 PM

    I am sorry about the inconvenience this has caused you. I will be escalating this issue to our Development Team to help get it corrected for you as soon as possible. We will let you know as soon as we can when it has been resolved.

  • Profile Image
    JotForm Support

    Answered by liyam on June 06, 2013 at 01:18 PM

    I believe this is the same issue as this one.  If so, please do let us know either here or on the other thread about the link that returns the error so we can have a look.