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    Having trouble with receiving payment

    Asked by shinydewdrop on June 06, 2013 at 01:10 AM



    My client complained about receiving an error message when he was trying to send me a Paypal payment via Mozilla.  When he was using IE, he couldn't see the entire form as the scrollbar was missing.  This was only for the Paypal option.  When he used the credit card option, he could see the entire form, but hitting the submit button gives him an error and says that he doesn't have authorization to make the API call.  

    I tested the scrollbar on Safari on an iPad, I seem to have trouble seeing the entire form when I use the Paypal option, unlike my client.  

    Could you please help?  

    Thanks & best regards,


    Page URL:

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    JotForm Support

    Answered by EltonCris on June 06, 2013 at 02:16 AM


    First, the reason why that error appears is because you haven't setup your Paypal Pro API credentials. You should provide it on your Paypal Pro field.

    And, regarding on the scrollbar, it's not actually a problem with the form since you were embedding the form as source code and iframed it on the page. I'm afraid we can't provide you solution to this but it might help if you were to embed the form as iframe directly to the page. Here's How to get Iframe Embed Code.

    Thank you!

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    JotForm Support

    Answered by EltonCris on June 06, 2013 at 02:18 AM

    By the way, here's how to enter your Paypal API Username and Pass to the paypal payment field.

    Click the magic wand icon on top of your Paypal field --> Enter APIs

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    Answered by shinydewdrop on June 06, 2013 at 05:08 PM

    Thank you so much!  

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    Answered by pinoytech on June 06, 2013 at 06:20 PM

    On behalf of my colleague, you are quite welcome! Feel free to contact us again if you need our assistance.

    Have a nice day!