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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I Setup Multiple Recipients in a Single one Notification?

    Asked by daviddekel on June 06, 2013 at 02:48 PM

    Hello.

     

    Can you send to multiple emails in 1 notification (without having to set up multiple notifications..)

     

    Please let me know

     

    Thank you

    Emails hello
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    Answered by EliezerN on June 06, 2013 at 03:14 PM

    Hello daviddekel,

    Yes there is a way to do that, you have a limit of 10 recipients per notification, if you want more than 10 recipients, you'll have to set up another Notification.

    -First go to Email Alerts, then choose the Notification where you want to enter the email addresses.

    -After that click on Replay-To and Recipient Settings

    -Then enter the email addresses in the Recipient Email option.

    Comma and space separating email addresses

     

    And that's it, you're done.

    You also will find it easy following the steps of the next guide: Send Notifications to multiple Recipients.

    Let us know of you need further assistance.It is a pleasure to assist you.

    Thanks!

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    Answered by KeeleUniversity on October 17, 2013 at 09:33 AM

    HI,

    I am doing everything you described above with the comma and space,  but the notification still arrives to the default e-mail only. I am using a test mode for email. Please advise. Thank you.

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    JotForm Support

    Answered by ashwin_d on October 17, 2013 at 11:06 AM

    Hello KeeleUniversity,

    Please be informed that clicking on the "Test Email" button of your form's notification alert will always send email to your account email address. To test the complete functionality of your form's notification alert, you need to actually submit the form.

    Please send a test submission and I am sure you will receive submission emails to all the email address you have listed in your "Recipient Email" field.

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!

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    Answered by mgocglasgow13 on November 30, 2013 at 03:37 AM

    I had this problem, tried all the advised methods and none of them worked, so as a long shot I put in {email} with the extra email  {email}, admin@mydomain.com and hey presto it worked. Why did it not work with just the field label E-mail as suggested.

    So {email} it is then

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    Answered by jedcadorna on November 30, 2013 at 11:06 AM

    @mgocglasgow13, 

    That's great to hear that the solution works, with regards to your question may we request that you start up a new thread so we could better assist you with your concern. You can use this link when creating a new thread http://www.jotform.com/contact.