Only initial entry appears on google spreadsheet integration

laurahoots
Asked on June 06, 2013 at 03:53 PM

I had the same challenge as well. Only the initial entry appears on the spreadsheet. Did anybody figure it out?
Thanks!

This is a re-post of a comment on How to Integrate Forms with Google Sheets
Jonathan

Jotform Support

Answered on June 06, 2013 at 05:10 PM

Hi,

Can you please tell us which of your form you are having this issue.

We will check this further.

Thanks.
laurahoots
Answered on June 06, 2013 at 05:27 PM

Hi Jonathan - thanks for getting back to me!

I had the same issue with various spreadsheets. I removed the integration and reconnected it and it seems to have pulled in all of the correct information. It seems that the error occurs only after I customize/edit the headers in the spreadsheet. Is there a way to avoid that problem in the future?

Cheers!
Elton

Jotform Support

Answered on June 06, 2013 at 08:17 PM

@ laurahoots

I'd suggest not to edit the spreadsheet or customize it in any way, that might possibly be the reason why GSpreadsheet broke up. Actually this isn't the case before, editing spreadsheet was made possible though this time since there was some issues on the Google side we're forced to use the old method which I think doesn't support editing the spreadsheet.

Hopefully, our team will be able to restore everything in a not too distant future. Thanks!