What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Common Problem: Forms are sent or not sent

    Asked by registroprofesional on June 07, 2013 at 04:17 AM

    Hello. I maintain a free and another JotForm payment. Both free and do not remit payment on the forms, and has sometimes if given and sometimes not.


    This is annoying for customers who complain they do not serve.


    I have found it alternating delivery or non-delivery of form and have found that the recommended configuration is correct. If I press the button "send mail" for checking if it correctly.

    If possible indicate to the case, for which jotfrom is a great service but we can not be entered via web forms to check.


    Even a few days ago, I received in my e-mail old forms. It is a strange behavior I have encountered a few months ago that jotfrom always worked well.


    A greeting and thanks.

    Page URL:

  • Profile Image

    Answered by sidharth_kch on June 07, 2013 at 04:40 AM


    I checked and see that your form in account "registroprofesional" has not received any submissions yet. 

    Request you to let me know the username of your second account so that we can have a look and analyze your issue.