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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hide Empty Fields on Autoresponder message

    Asked by baio969 on June 07, 2013 at 08:53 AM

    Hi.

    I solved my learning for "mails notification", thanks!

    Is it possible to receive notification email without fields empty, but only with fields populated from customers (like PDFs attached to files sent to dropbox)?

    This would be useful on form with a lot of fields, because not all fields aren't requested, this to avoid a lot of pages of mail.

    Thanks

    Regards

    Carlo

    Page URL:
    http://form.jotformeu.com/form/31562007475350

    email dropbox thanks attached
  • Profile Image

    Answered by gori-mathew on June 07, 2013 at 09:07 AM

    Hi Carlo,

    You can make this possible ny marking your fields required so that the user can not be able to submit the form without filling the fields, you can do this by just clicking on the field and click Required button above it.

    If you have any other questions or concerns, please feel free to let us know. Thank you for using JotForm!

  • Profile Image

    Answered by baio969 on June 07, 2013 at 09:28 AM

    Hi gori-mathew, thanks for answer.

    Excuse me, maybe I didn't explain.

    My form it's enough big, with a lot of fields divided with forms collapse and pages break. Customers are difficul, you know that, aren't it? ;-) 

    I can't force customers to insert all fields.

    To leave form no much binding for customer, not all fields are required because they would be useful but must be optional. Somewhere these optional fields are a lot.

    That's way would be useful remove those from notification email.

    Thanks

    Regards

    Carlo

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 07, 2013 at 10:34 AM

    Hi Carlo,

    That's possible. Fields with empty answers can be removed on email notification. Here's how:

    Note that this function works only on non-edited email notification. If you've edited your email notification, this may not work so I'd suggest to recreate your email notification and don't make any minor changes in it.

    Let us know if you have further questions. Thank you!

  • Profile Image

    Answered by baio969 on June 08, 2013 at 06:52 PM
    Hi guys!
    Thank you, now empty fields on email notification are hidden, but setup seems doesn't work properly on "Autoresponder Email" that has all fields, also empty fields.
    Is it possible to have only populated fields?
    Thanks
    Ciao
    Carlo
    Il giorno 07/giu/2013, alle ore 16:34, JotForm Support Forum ha scritto:
  • Profile Image

    Answered by jeanettebmz on June 08, 2013 at 11:36 PM

    Autoresponders are usually custom email messages in response to users. The feature that Elton indicated to you above does not work with that.

    Let me forward this request to our feature request list, hopefully it will be implemented sooner than later

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 22, 2013 at 11:14 PM

    Update:

    Empty fields can now be hidden on autoresponder emails. Just make sure that the "Hide Empty Fields on Emails" is set to "Enabled.

    Kindly inform us if you have other questions or concerns.

    Best regards

  • Profile Image

    Answered by ripe on November 03, 2014 at 08:56 PM

    I have set this option on my form, however, my notification comes in properply with empty fields stripped and autoresponder is coming in showing all the empty fields listed as well.... 

     

    I need to be able to remove empty fields from autoresponder...

  • Profile Image

    Answered by noomdav on June 08, 2016 at 02:27 AM

    whare is it now for this function ? , only see Clear Hidden Field Values , it's same? so i make it like clear on being hidend

     

    PS, as old interface i had do it like your answer and work but now don't work

     

    sorry for my english

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 08, 2016 at 02:45 AM

    @noomday

    I have moved your concern to a new thread. We believe that we can better assist our users if they will have a thread of their own. Also, this could avoid confusion with the answers.

    Please click this link to go to the new thread created for your concern.

    Thank you.