What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Over quota problem

    Asked by Scott_Hogge on June 07, 2013 at 12:15 PM

    Someone sent files over the 100mb quota. I went in and deleted the files but it is still saying there are files in there. My forms have been shut down and there is nothing in the que.

    Page URL:

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    JotForm Support

    Answered by EltonCris on June 07, 2013 at 01:02 PM


    Your account should be fine now. Kindly relogin to view the changes.


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    Answered by Scott_Hogge on June 12, 2013 at 12:38 PM

    Still having the same problem. It is saying that I have 175 mb of 100 mb and that I am running out of space. I have deleted all files associated with my forms. It should be showing my progress bar at zero but it is not.

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    Answered by sidharth_kch on June 12, 2013 at 02:02 PM


    Your upload space is now reset. Please clear your browser cache and log back in to your JotForm account.

    Let us know if the issue persist.



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    Answered by Scott_Hogge on June 12, 2013 at 02:06 PM

    Thank You that seemed to work.




    ~ Scott