What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payment Section

    Asked by strongtowerusa on June 08, 2013 at 11:06 AM

    If a customers inforation is in the "Incomplete Payment" sedction in Jotform does that mean that they have paid? or was there a payment made? I have a customer right now who is saying that he has paid but I dont see his payment or a registration form from him that is in the completed section.

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    Answered by sidharth_kch on June 08, 2013 at 11:25 AM


    If the submission list is displayed in "Incomplete Payment" section, that means the payment is incomplete. 

    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    Lets us know if you need further assistance.