- strongtowerusaAsked on June 08, 2013 at 11:06 AM
If a customers inforation is in the "Incomplete Payment" sedction in Jotform does that mean that they have paid? or was there a payment made? I have a customer right now who is saying that he has paid but I dont see his payment or a registration form from him that is in the completed section.
- sidharth_kchAnswered on June 08, 2013 at 11:25 AM
If the submission list is displayed in "Incomplete Payment" section, that means the payment is incomplete.
If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.
To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: http://www.jotform.com/help/135-How-to-View-Pending-Submissions
Lets us know if you need further assistance.