What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to make sure that our subscription continues

    Asked by nash4nashville on April 21, 2011 at 02:49 PM

    Dear Sir/Ma'am,

    I went into my account settings and found the 'resubscribe' button but when I click open it only gives me the Upgrade button as an option.  I only wish to continue my services at the $9.95 rate, how do I make sure that this continues?

  • Profile Image
    JotForm Support

    Answered by mliz on April 22, 2011 at 12:19 AM


    Your account is scheduled to be downgraded to Free registration on April 22.

    If you wish to continue the Premium subscription you will need to re-subscribe
    from the Account settings, you will then be taken to the upgrade section just
    choose the Premium package from the options. You can choose to pay using
    Paypal or Credit Card.

    Once you have completed the upgrade your account will no longer be downgraded
    and will continue on the Premium subscription.

    Thank you for using JotForm