What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I tried changing my password

    Asked by NMT Marketing on April 21, 2011 at 03:28 PM

    I requested a passwrod change in order to get into my account however I keep getting a 116 error message. I tried diffrent words as well as adding caps and numbers.

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    JotForm Support

    Answered by NeilVicente on April 21, 2011 at 04:48 PM


    Can you tell me in which page did you get that "116 error" message? After you request a password reset, you will receive an email that contains instructions on how to change your password. Follow the steps outlined in that email properly and you should be able to restore access in your account.

    Let us know if you need any other clarifications. We'll await your reply.