What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are there any restrictions on email notifications per form for a free user?

    Asked by roller001 on June 09, 2013 at 11:25 AM

    My company is considering becoming a paid subsciber to JotForm. We have been testing the form to see if your service will meet our needs. We may need 5 or 6 email notifications per form. During the test some have not received the notification. Is there a restriction on the amount of notifications for a free user?

    Thank you


    Jim Gianopoulos

    Page URL:

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    Answered by moonzkie on June 09, 2013 at 11:43 AM


    First of, thank you for using JotForm.

    As to with regards the notifications restrictions, no there are no restrictions for the email notification. I have checked the notifications you have and I suggest you to check on this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to prevent the not receiving notifications issue, which you are encountering now. 

    Hope this helps. Thank you.