Are there any restrictions on email notifications per form for a free user?

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    roller001
    Asked on June 09, 2013 at 11:25 AM

    My company is considering becoming a paid subsciber to JotForm. We have been testing the form to see if your service will meet our needs. We may need 5 or 6 email notifications per form. During the test some have not received the notification. Is there a restriction on the amount of notifications for a free user?

    Thank you

     

    Jim Gianopoulos

  • Profile Image
    moonzkie
    Answered on June 09, 2013 at 11:43 AM

    Hi,

    First of, thank you for using JotForm.

    As to with regards the notifications restrictions, no there are no restrictions for the email notification. I have checked the notifications you have and I suggest you to check on this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to prevent the not receiving notifications issue, which you are encountering now. 

    Hope this helps. Thank you.