What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    One of my forms is only sending payments half the time

    Asked by ApsTech on June 09, 2013 at 11:53 PM

    My form 2013 Angelorum Auction of the Angels is only processing the payments half the time.  Users don't get an error message but when I get the email about the transaction I get a payment of 

    Dinner Tickets

    Total: 0.00 U

    I have tried myself and can not recreate the problem. And I can figure what is diffrent between the ones that work and the ones that don't.  I am going to turn off the payment module until you let me know what I might be able to fix the problem.




    Page URL:

  • Profile Image

    Answered by sidharth_kch on June 10, 2013 at 02:46 AM


    I checked your form. Request you to please add the payment integration so that we can check the issue.

    Once done, please let us know and we will investigate further.