- fredrickprinceAsked on April 21, 2011 at 10:30 PM
I set up my form to receive e-mail notifications, however they are not coming through. I also submitted a test from the e-mail alert tab which did not come through either. The e-mail address is correct so what could the issue be?
- JotForm SupportmlizAnswered on April 22, 2011 at 02:07 AM
It appears that the email address set on the form is mispelled. I did an mx look
up for the domain fredrickrprince.com however no results were returned. However
for the domain fredrickprince.com it worked fine. The current email on the form
is firstname.lastname@example.org it has an extra 'r' in between fredrick and prince.
Below is the mail log from JotForm's server:
Apr 22 02:04:11 ying sm-mta: p3M64B4b023761: to=, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=125893, relay=fredrickrprince.com, dsn=5.1.2, stat=Host unknown (Name server: fredrickrprince.com: host not found)
As you can see the text in red indicates that the domain fredrickrprince does
not have any dns and mx.
Thank you for using JotForm.