why am I not receiving e-mail alerts

  • Profile Image
    fredrickprince
    Asked on April 21, 2011 at 10:30 PM

    Hello,

     

    I set up my form to receive e-mail notifications, however they are not coming through.  I also submitted a test from the e-mail alert tab which did not come through either.  The e-mail address is correct so what could the issue be?

     

    Thanks

  • Profile Image
    mliz
    Answered on April 22, 2011 at 02:07 AM

    Hi,

    It appears that the email address set on the form is mispelled. I did an mx look
    up for the domain fredrickrprince.com however no results were returned. However
    for the domain fredrickprince.com it worked fine. The current email on the form
    is info@fredrickrprince.com  it has an extra 'r' in between fredrick and prince.

    Below is the mail log from JotForm's server:

    Apr 22 02:04:11
    ying sm-mta[23763]: p3M64B4b023761: to=, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=125893, relay=fredrickrprince.com, dsn=5.1.2, stat=Host unknown (Name server: fredrickrprince.com: host not found)

    As you can see the text in red indicates that the domain fredrickrprince does
    not have any dns and mx.

    Thank you for using JotForm.


    Regards,
    Mliz