What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why am I not receiving e-mail alerts

    Asked by fredrickprince on April 21, 2011 at 10:30 PM

    Hello,

     

    I set up my form to receive e-mail notifications, however they are not coming through.  I also submitted a test from the e-mail alert tab which did not come through either.  The e-mail address is correct so what could the issue be?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by mliz on April 22, 2011 at 02:07 AM

    Hi,

    It appears that the email address set on the form is mispelled. I did an mx look
    up for the domain fredrickrprince.com however no results were returned. However
    for the domain fredrickprince.com it worked fine. The current email on the form
    is info@fredrickrprince.com  it has an extra 'r' in between fredrick and prince.

    Below is the mail log from JotForm's server:

    Apr 22 02:04:11
    ying sm-mta[23763]: p3M64B4b023761: to=, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=125893, relay=fredrickrprince.com, dsn=5.1.2, stat=Host unknown (Name server: fredrickrprince.com: host not found)

    As you can see the text in red indicates that the domain fredrickrprince does
    not have any dns and mx.

    Thank you for using JotForm.


    Regards,
    Mliz