What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with your site.

    Asked by Kim Larson on June 10, 2013 at 08:36 AM

    This is what I get when trying to access your site today.  I tried it on IE, Firefox and Chrome.

    site
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    Answered by medwards on June 10, 2013 at 08:42 AM

    Looks like the image did not come through.  Here it is again.

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    Answered by sidharth_kch on June 10, 2013 at 08:44 AM

    @Kim Larson

    We don't have any issue with our site. Request you to please clear your browser cache and see if that helps you.

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth

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    Answered by Kim Larson on June 10, 2013 at 08:52 AM

    I cleared the cache on all three browsers.  Still not working correctly.

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    Answered by sidharth_kch on June 10, 2013 at 09:14 AM

    @Kim Larson

    Please let us know on which JotForm domain you are trying to login? 

    www.jotform.com or jotformpro.com

    Please let us know. This will help us investigate your issue.

    Thanks,

    Sidharth

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    Answered by medwards on June 10, 2013 at 09:23 AM

    Both - I tried https://www.jotform.com and that works better.  However, when I clicked "forum" it went back to the same issue.  I also had others in my department try it and they are having the same issues.  Also, some of my forms now have bullets appearing before each field.

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    Answered by medwards on June 10, 2013 at 09:35 AM

    Here is the one of the issues with the bullets

    https://secure.jotformpro.com/form/22278756279973

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    Answered by sidharth_kch on June 10, 2013 at 09:47 AM

    @medwards

    Request you to please use http://www.jotfrom.com (no https) and see if that temporarily solves your issue.

    I have created a ticket for you and forward your issue to our development team. As soon as there are updates on this, you will get the notification via this thread.

    Thanks,

    Sidharth

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    Answered by Kim Larson on June 10, 2013 at 10:36 AM

    http: is the url having the issues.  Using https: does not have the issues, until I click the forum.  THen I get that.  Also, the URL you have in your message is "jotfrom" (from) not "jotform".

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    Answered by jefreylandicho on June 10, 2013 at 11:23 AM

    Can you please try resetting your router and see if it resolves the issue? When I checked the form you have provided, I did not encounter any bulleted issue. In the screenshot you have provided, it appears the css is not being loaded properly. 

     

    You might also want to flush your dns and reset your browser setting to its default setting. To flush your dns, go to Start>Run type cmd and type "ipconfig /flushdns" without the double quote.

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    Answered by medwards on June 10, 2013 at 11:25 AM

    The bullets went away when I changed the script on the embedded form to https:  However, this is an internal form I do not want the "Secure" message to pop-up every time the user opens a form.

    <script type="text/javascript" src="//form.jotformpro.com/jsform/22278756279973">

    <script type="text/javascript" src="https://form.jotformpro.com/jsform/22278756279973">

    Any suggestions?

     

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    Answered by jefreylandicho on June 10, 2013 at 11:27 AM

    Can you please tell us what is the url or link of the site where you have embedded the form?

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    Answered by medwards on June 10, 2013 at 11:40 AM

    This is on an internal site, so you won't have authorization to view it.

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    Answered by medwards on June 10, 2013 at 11:52 AM

    I had to change the script on all of my forms to "https://secure.jotformpro.com" to get all the bullets to go away. Any idea why I had to do this?

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    Answered by jefreylandicho on June 10, 2013 at 12:13 PM

    Your internal site probably only allows secured connection or script to be used and rejects any scripts that does not used secured connection. It would be best to confirm this with your IT guy who is maintaining your internal site.