What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working

    Asked by thespringscamp on June 10, 2013 at 10:53 AM

    I had a father call into today and could not register using the form listed.  He had filled all the required fields and it gave him this error code

    Id 4 names
    30085330714950

    He was using firefox for the browser

    Page URL:
    https://secure.jotformpro.com/form/30085330714950

    register
  • Profile Image

    Answered by jefreylandicho on June 10, 2013 at 11:16 AM

    I have tested your form using the same browser(firefox and chrome) but was not able to replicate the same issue. Would it possible for you to ask your father what error message did he encounter?

     

  • Profile Image

    Answered by thespringscamp on June 10, 2013 at 11:18 AM

    its the one listed above 

     

    id 4 names
    30085330714950

  • Profile Image

    Answered by jefreylandicho on June 10, 2013 at 11:52 AM

    ID 4 is the field ID for the Last Name and 30085330714950 is the form ID. Please try asking him to clear his browser cache or use another browser. Also, is their any other error message and are you able to replicate the same issue on your end?