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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving alert e-mails

    Asked by AutomotiveRepaironline on April 22, 2011 at 12:37 AM

    I am not receiving alert e-mails.

    Thank you in advance, Leon Davidian


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    Answered by AutomotiveRepaironline on April 22, 2011 at 12:57 AM

    Ok i just received a test so it works now thank you.

    Also when you guys send me e-mails i do not get them. I used to until i changed my e-mail address from automotiverepaironline@gmail.com to fixmyauto@autohelprepair.com

    Thank you, Leon Davidian

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    JotForm Support

    Answered by mliz on April 22, 2011 at 12:57 AM

    Hi Leon.


    Have you checked the Spam or Junk folders in your inbox? There are times
    that emails coming from JotForm are caught by the Spam filters  of your mail

    The mail logs indicate that the email alert was sent:
    Apr 22 00:52:55 ying sm-mta[7231]: p3M4qggG007229: to=<fixmyauto@autohelprepair.com>, delay=00:00:13, xdelay=00:00:13, mailer=esmtp, pri=123749, relay=inbound.homesteadmail.com. [], dsn=2.0.0, stat=Sent (Ok: queued as C872D96DC8C)

    Let us know if you have clarifications or questions.