I have paid for the premium monthly subscription, but my account still says I have a free account.

  • Profile Image
    Asked on June 10, 2013 at 11:37 PM

    I actually want to downgrade to free, but my account already says it is free. But this is not true because I paid for the premium subscription (ordered it on May 20, 2013). Today I received an email  from sales@plimus.com stating that I am being billed $9.95/month (reference #71674182). Why is my account still showing up as free if I am paying for premium. I can not downgrade if it still says "free".

  • Profile Image
    Answered on June 11, 2013 at 01:12 AM


    I see that you have made a payment on May 20, 2013. The reason it's still showing in free status because while upgrading your account you have not mentioned your JoForm username and just entered "JotForm Login Name: Dannielle Weems-Elliott". 

    I have responded to you on this thread:


    Let us know if you need further assistance.



  • Profile Image
    Answered on June 11, 2013 at 01:20 AM



    You can switch your account to free by going to your account or https://www.jotform.com/pricing


    If you need further assistance kindly let us know.
    Thank you for using JotForm.


  • Profile Image
    Answered on September 10, 2013 at 05:52 PM

    hi, could i seek a little reasuurnace please, that if we downgrade to the free account, we won't loose any data?

    we are a small voluntary organisation and want to regulalry switch on/off depending on our activities (during term time we won't be using the forms, but use them alot during holidays time, if it makes sense...)

    Many thanks, Resi

  • Profile Image
    Answered on September 10, 2013 at 06:58 PM


    Can you please start a new thread with your specific issue? That way we will be able to track your issue separately.