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    Dynamic Drop Down Issues

    Asked by retrophonic on June 11, 2013 at 08:54 AM

    My form features a dynamic drop down. Section "Reason For Return" Will only show certain radio buttons depending on what you've selected. However the last option "Wrong Item Ordered" should show a radio button for "Customer Returning" - this is not working and is in fact showing a radio button for "Collection". 

    The conditions are all correct. So i'm not sure why this one option is being a pain!

    Page URL:

    dynamic drop down radio buttons selected section
  • Profile Image

    Answered by pinoytech on June 11, 2013 at 09:39 AM


    Sorry for the inconvenience that my have caused. With regards to your query, can you please let us know the conditions you want to achieve in your form for further assistance?

    Thank you!

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    Answered by retrophonic on June 11, 2013 at 09:46 AM


    It's easier to explain if i set it out on a table. Below will explain if a certain option is chosen what radio button should be shown.

    Drop Down Option What Radio Button Should Show
    Not Suitable Customer Returning
    Damaged Collection
    Not Working Collection
    Incorrect item Received Collection
    Wrong Item Ordered Customer Returning*

    *this is the one not currently working. Rather than showing this option is shows "Collection".

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    Answered by pinoytech on June 11, 2013 at 10:43 AM


    Can you please take a look at this cloned form if this is what you want to achieve?


    Thank you!

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    Answered by retrophonic on June 11, 2013 at 10:44 AM

    that's the one! Had I done something wrong?

  • Profile Image

    Answered by pinoytech on June 11, 2013 at 11:07 AM


    There is a conflict on your conditions which is the reason why it's not working. Your conditions should be only something like this:

    If you need further assistance, do let us know.

    Thank you!

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    JotForm Support

    Answered by abajan on June 11, 2013 at 11:10 AM

    Hi again Daryl

    Usually, when creating conditions, it's best to ask yourself, "Under what circumstances do I want this field to be shown?" and then select complete the bottom section of the condition first, as shown below:

    Then complete the top section in accordance with what the answer to your question ("Under what circumstances ...") is.

    The screenshot above is of one the two conditions in my colleague's clone of your form which you can in turn clone to see the other condition. I think you'll still need the last condition which was in your original form though:

    Also, it might be better to substitute check boxes for the single radio buttons because such buttons cannot be deselected once checked by a user, unless the form is reloaded. However, it's not currently possible to switch a field type and still have the conditions which were attached to the original field to work. You would have to redo the relevant conditions. Of course, it could be argued that since the radio buttons are required, there would be no need to deselect them.