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    Problem with Notification not being sent

    Asked by 2020autoglass on June 11, 2013 at 05:23 PM

    We realized today that an agent tried to contact us and we weren't sent a notification. Since then I've tried about five times myself and although the Auto Reply goes to the customer, the Notification is not coming to us. I tried setting up a new one, changing the email address, checking my email accounts, and everything is right.

    What could be happening?

    Page URL:
    http://www.2020glass.com/agent

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    JotForm Support

    Answered by Welvin on June 11, 2013 at 07:31 PM

    Hi,

    Probably an issue with your current Form Notification Settings or with your hosting provider. Our mail logs shows that everything has been sent just fine to your email address.

    Current Server: /var/log/mail.log:Jun 11 17:17:51 us-app2 sendmail[10207]: r5BLHpri010207: to=mail@2020glass.com, ctladdr=noreply@jotform.com (1002/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=36411, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r5BLHpCl010208 Message accepted for delivery) /var/log/mail.log:Jun 11 17:17:51 us-app2 sm-mta[10212]: r5BLHpCl010208: to=<mail@2020glass.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=126616, relay=2020glass.com. [174.122.127.254], dsn=5.1.1, stat=User unknown /var/log/mail.log:Jun 11 17:20:42 us-app2 sendmail[11914]: r5BLKbtP011914: to=mail@2020glass.com, ctladdr=noreply@jotform.com (1002/1002), delay=00:00:05, xdelay=00:00:05, mailer=relay, pri=36403, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r5BLKbd3011915 Message accepted for delivery) /var/log/mail.log:Jun 11 17:20:42 us-app2 sm-mta[11935]: r5BLKbd3011915: to=<mail@2020glass.com>, delay=00:00:05, xdelay=00:00:00, mailer=esmtp, pri=126608, relay=2020glass.com. [174.122.127.254], dsn=5.1.1, stat=User unknown /var/log/mail.log:Jun 11 18:55:58 us-app2 sendmail[28585]: r5BMtwTn028585: to=mail@2020glass.com, ctladdr=noreply@jotform.com (1002/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=35957, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r5BMtwwF028586 Message accepted for delivery) /var/log/mail.log:Jun 11 18:55:58 us-app2 sm-mta[28588]: r5BMtwwF028586: to=<mail@2020glass.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=126162, relay=2020glass.com. [174.122.127.254], dsn=5.1.1, stat=User unknown

    Please try this solutions;

    1. Change your Sender Emai to noreply@jotform.com. See this visual guide:

    2. Follow further solutions found on this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    Let us know for the results after that.

    Thanks