I created the Unique ID and still getting Order is Missing error

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    DiazDezignz
    Asked on April 24, 2020 at 11:02 AM

    I created the Unique ID and still get an error message that says "Order ID is missing from the form submission" via mobile submission. I do not get an error message via laptop. Help! What am I doing wrong?



    This is a re-post of a comment on How to Add Custom Unique IDs to your Form Submissions?

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    Bert_A
    Answered on April 24, 2020 at 01:00 PM


    Hi there,

    Thank you for reaching out.

    The error is actually related to the missing configuration on the payment field, to resolve the issue, edit your form on the builder and search the payment field, once you have selected it click on the wizard icon, there you will be able to authenticate your PayPal account: 



    I hope that helps, please let us know should you have further questions or concerns.

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    DiazDezignz
    Answered on April 24, 2020 at 07:36 PM

    Thank you! I actually would like to turn this option off.  Is that possible?

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    Sonnyfer
    Answered on April 24, 2020 at 10:32 PM

    Hi there,

    Didn't catch your question. Did you mean to remove the Paypal integration from your form? If so, you can simply click the red bin button.

    1587781878remove paypals.png

    If you are, however, referring to something else, please let us know.

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    DiazDezignz
    Answered on April 29, 2020 at 09:55 AM

    Thanks - this is what I mean when I say turn the option off.  The only issue is when I deleted the PayPal Integration, it also killed the ordering options.  Is that supposed to happen?

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    Welvin
    Answered on April 29, 2020 at 10:58 AM

    The items are deleted, but they're saved in the background while you are still in the form builder. If you want to change the tool to the Purchase Order, just delete Paypal and add that tool. The form builder will automatically add the product items and their options for you.