Email From Address not Accurate

  • Profile Image
    TotToppers
    Asked on June 11, 2013 at 08:47 PM

    On all forms, notification e-mails are set so that the From field will be populated with the e-mail address entered on the form (a required field). However, we are getting many e-mail notifications where the From field is the jotform no-reply address.

  • Profile Image
    Welvin
    Answered on June 11, 2013 at 11:40 PM

    Hi,

    Your current form settings is correct. Probably an email coming from the other accounts you have? I have just tested the same function on my end, and there are no emails coming from noreply@jotform.com

    I have submitted a test entry to your form: http://www.jotform.com/30993498151160. Please kindly check your email address, from vincecudas@gmail.com. Send us a screenshot if you are receiving multiple emails for this test.

    Also, clear your forms cache by following this guide: How to Clear your Form Cache. This should help as well.

    Thanks