What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email From Address not Accurate

    Asked by TotToppers on June 11, 2013 at 08:47 PM

    On all forms, notification e-mails are set so that the From field will be populated with the e-mail address entered on the form (a required field). However, we are getting many e-mail notifications where the From field is the jotform no-reply address.

    email JotForm required field E-mails
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    JotForm Support

    Answered by Welvin on June 11, 2013 at 11:40 PM

    Hi,

    Your current form settings is correct. Probably an email coming from the other accounts you have? I have just tested the same function on my end, and there are no emails coming from noreply@jotform.com

    I have submitted a test entry to your form: http://www.jotform.com/30993498151160. Please kindly check your email address, from vincecudas@gmail.com. Send us a screenshot if you are receiving multiple emails for this test.

    Also, clear your forms cache by following this guide: How to Clear your Form Cache. This should help as well.

    Thanks