Hi im not sure why my form is disabled please investigate

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    gao.james
    Asked on April 25, 2020 at 11:23 PM

    Hi im not sure why my form is disabled please investigate



    This is a re-post of a comment on How to Enable or Disable a Form

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    Amin_N
    Answered on April 26, 2020 at 06:04 AM

     Hi there, @gao.james!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Upon checking, I've found that your account has been suspended, therefore all your forms have been disabled.

    I'm currently consulting with the concerned team regarding this.

    Your patience is most appreciated.

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    Amin_N
    Answered on April 26, 2020 at 05:05 PM

     Hi again, @gao.james!

    Thanks for patiently waiting.

    Kindly be informed that your account was mistakenly suspended.

    Furthermore, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why we're so strict when it comes to this matter.

    We've successfully reactivated your account. You may login now with no issues at all.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.