What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF is messed up when the form is edited.

    Asked by cr3250 on June 12, 2013 at 09:58 AM

    If I edit an entry on this form, then the PDF output is mesed up.   For example, I have the result e-mailed back to the individual who submitted the form, so that they can edit it.   I include the link {edit_link}.  If they find an error, and try to correct it, the attached document is the result.

    Here is the example of the output:  http://submit.jotform.us/server.php?action=getSubmissionPDF&sid=236854162099340766&formID=31088327749160


    Notice all the hard returns.   It takes a form that used to be one page, and now it is two or more pages long.

    Page URL:

  • Profile Image

    Answered by dinesh-it on June 12, 2013 at 10:31 AM

    Hi, I have cloned your form and did a test submission, edited the same via edit_link. I am able to replicate the problem. There may be some technical problem in our back end regarding pdf version of submission.

    I will escalate this issue to our second level technical support team. They will fix the problem as soon as possible and update here.

    Sorry for the inconvenience caused.

    Thank you.

  • Profile Image

    Answered by cr3250 on June 12, 2013 at 10:32 AM
    Your the best!
  • Profile Image
    JotForm Support

    Answered by steve on August 26, 2014 at 02:35 AM


    This has been fixed for a while. We do apologize for the delay in updating the ticket.

    Please let us know if there are further issues.

    Kind Regards

  • Profile Image

    Answered by cr3250 on November 21, 2014 at 06:51 PM
    Corey Richardson

  • Profile Image
    JotForm Support

    Answered by Charlie on November 21, 2014 at 07:11 PM

    Hi cr3250,

    I'm unable to understand the last post you have. Upon visiting the link I'm redirected to a blank or failed page, may I know if you are still having problems? You can also contact us by opening up a new thread here

    We'll wait for your response.

    Thank you.