PDF is messed up when the form is edited.

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    Asked on June 12, 2013 at 09:58 AM

    If I edit an entry on this form, then the PDF output is mesed up.   For example, I have the result e-mailed back to the individual who submitted the form, so that they can edit it.   I include the link {edit_link}.  If they find an error, and try to correct it, the attached document is the result.

    Here is the example of the output:  http://submit.jotform.us/server.php?action=getSubmissionPDF&sid=236854162099340766&formID=31088327749160


    Notice all the hard returns.   It takes a form that used to be one page, and now it is two or more pages long.

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    Answered on June 12, 2013 at 10:31 AM

    Hi, I have cloned your form and did a test submission, edited the same via edit_link. I am able to replicate the problem. There may be some technical problem in our back end regarding pdf version of submission.

    I will escalate this issue to our second level technical support team. They will fix the problem as soon as possible and update here.

    Sorry for the inconvenience caused.

    Thank you.

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    Answered on June 12, 2013 at 10:32 AM
    Your the best!
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    Answered on August 26, 2014 at 02:35 AM


    This has been fixed for a while. We do apologize for the delay in updating the ticket.

    Please let us know if there are further issues.

    Kind Regards

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    Answered on November 21, 2014 at 06:51 PM
    Corey Richardson

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    Answered on November 21, 2014 at 07:11 PM

    Hi cr3250,

    I'm unable to understand the last post you have. Upon visiting the link I'm redirected to a blank or failed page, may I know if you are still having problems? You can also contact us by opening up a new thread here

    We'll wait for your response.

    Thank you.