Does a submission only get recorded after PayPal completes?

  • Profile Image
    csreach
    Asked on June 12, 2013 at 11:24 AM

    Hi there,

    When I fill in this form and click submit, the submission doesn't instantly appear in my 'inbox' for the form:

    http://thresholdglobalworks.com/Registr._Upaya.html

    My question is, is any further action required after hitting submit before the record goes to my inbox? For example, does the person have to successfully complete the paypal payment before the record is recorded?

    My desire is to have the submission recorded, regardless of whether or not the person successfully completes the paypal transaction.

    Thanks,

    - canton

  • Profile Image
    sidharth_kch
    Answered on June 12, 2013 at 11:55 AM

    @csreach

    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction. 

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: http://www.jotform.com/help/135-How-to-View-Pending-Submissions 

    Let us know if you need further assistance.

    Thanks,

    Sidharth