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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does a submission only get recorded after PayPal completes?

    Asked by csreach on June 12, 2013 at 11:24 AM

    Hi there,

    When I fill in this form and click submit, the submission doesn't instantly appear in my 'inbox' for the form:


    My question is, is any further action required after hitting submit before the record goes to my inbox? For example, does the person have to successfully complete the paypal payment before the record is recorded?

    My desire is to have the submission recorded, regardless of whether or not the person successfully completes the paypal transaction.


    - canton

    Page URL:

  • Profile Image

    Answered by sidharth_kch on June 12, 2013 at 11:55 AM


    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction. 

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: http://www.jotform.com/help/135-How-to-View-Pending-Submissions 

    Let us know if you need further assistance.