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    Why do forwarded submissions not display properly

    Asked by dgalat on June 12, 2013 at 02:12 PM

    I have setup and have been running a registration form. I have it setup to forward every submission to a couple of email accounts. The submissions which come to my yahoo account display all the information correctly but submissions sent to a gmail account are missing some info? This may seem to be a subtle problem but it is leading to much bigger problems and hassle. Is there a known problem when submissions are copied to a gmail account?

     

     

     

    Submissions forwarded registration form email problem
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    JotForm Support

    Answered by jonathan on June 12, 2013 at 02:50 PM

    Hi,

    Are you refering to the notitfication emails? How do you forward the submissions? 

    I checked your form http://www.jotformpro.com/form/31108047812951, and I noticed that you have manually added asterisk(*) on some of the questions and included in the header an annotation that those with asterisk sign are required fields. 

    BUT simply putting asterisk sign on fields will NOT make them required when a user answers on the form. You have to actually set to ON the required property of the field.
    Doing this will indicate required field with a red asterisk (*) after the field label/name.

     

     

    Please try correcting this and observe again. Inform us if issues persist.

    Thanks.

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    Answered by dgalat on June 12, 2013 at 10:16 PM
    Basically I have it set up so that when a submission comes in it is sent to 3 different email accounts. For some reason the one sent to yahoo receives all the data and everything is good but the one sent to gmail is missing information. I do realize I havethose twofields saythey arerequired and it is not setup as required. That is on purpose.

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    JotForm Support

    Answered by Welvin on June 13, 2013 at 01:05 AM

    Hi,

    I do recommend re-creating your form notifications. This way, all the changes to the form and field tags will be renewed on the settings.

    1. Delete: How to Delete Notifications/Autoresponder

    2. Create: Setting Up Email Notifications/Send Form Emails to Multiple Recipients

     

    Thanks