Why aren't my forms coming to my email anymore?

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    vickibrunn
    Asked on June 12, 2013 at 06:53 PM

    I love the form I created using jotforms and it has been working perfectly until just a week ago.  Since then two people have filled out and submitted the form and it has not come to my email.  However, when I go to my form and submit it, it goes through.  What's going on?

    Thanks!!

    Vicki

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    EltonCris
    Answered on June 12, 2013 at 09:38 PM

    Hi Vicki,

    You have two notifications on your form. The first one doesn't have any email recipient while the second one is setup correctly. I would suggest to review your email notifications. They should be working fine since your email address is not on the bounce list. Please delete the notification that doesn't have any email recipient. How to Delete Notifications/Autoresponder. Also, I would suggest you to recreate your other notification to refresh/update its field tags.
    Thanks!
  • Profile Image
    vickibrunn
    Answered on June 12, 2013 at 10:57 PM
    Thanks, I deleted the one, but not sure how to refresh or recreate the other one. Can you tell me how to do that so I don’t mess it up?
    Thanks again for your help!!
    Vicki

    Bill and Vicki Brunn

    Artwyrks Bichons and Havanese
    AKC Breeders of Merit
    Members Bichon Frise Club of America
    Members Havanese Club of America
    Bill-Vice President Lake Erie Havanese Club
    Vicki-Vice President, Co-founders Queen City Havanese Club
    https://sites.google.com/a/artwyrksbichonshavanese.com/main/

    "Dogs are not our whole life, but they make our lives whole." ~Roger Caras

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    Welvin
    Answered on June 13, 2013 at 01:37 AM

    Hi Vicki,

    The process are:

    1. Delete your current form notification by following this guide: How to Delete Notifications/Autoresponder

    2. Re-create by following this guide: Setting Up Email Notifications

    I recommend to setup your form notification settings like the below image:

     

    Thanks

  • Profile Image
    vickibrunn
    Answered on June 13, 2013 at 07:31 PM
    Thanks, Perfect!!!

    Bill and Vicki Brunn

    Artwyrks Bichons and Havanese
    AKC Breeders of Merit
    Members Bichon Frise Club of America
    Members Havanese Club of America
    Bill-Vice President Lake Erie Havanese Club
    Vicki-Vice President, Co-founders Queen City Havanese Club
    https://sites.google.com/a/artwyrksbichonshavanese.com/main/

    "Dogs are not our whole life, but they make our lives whole." ~Roger Caras

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    jonathan
    Answered on June 13, 2013 at 07:48 PM

    Hi,

    On behalf of my colleagues that have assited, you're quite welcome.

    Please contact us again anytime for any other inquiry.

    Regards,