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  • Profile Image

    why is my contact us form not sending email submissions to me?

    Asked by chadholcomb on June 13, 2013 at 06:44 AM

    hello i have just used one of the contact forms that you provide on my new site and after installing it on my page

    ive tested it a few times and have not been able to recieve messages from this form? do i install it wrong or is there

    something in the settings that i need to change?

    Page URL:
    http://www.thehouseofbeers.com/contact-us.html

    Submissions contact us form email contact forms settings site hello
  • Profile Image

    Answered by sidharth_kch on June 13, 2013 at 07:06 AM

    @chadholcomb

    First of all I see that you have a guest accounts. Request you to please register a free account and your form should automatically come to your account. Let us know if it doesn't and we will move them in your new account.

    Coming back to your notification issue, your email id "houseofbeerswholesale@hotmail.com" is not in our bounce list. I checked our email server logs and see that emails are getting delivered to your email id. Here is the email log for your reference:

    /var/log/jotform/amazonSES.log:[13/Jun/2013:06:34:04 -0400] 31632493309151 AmazonSES Sent email to houseofbeerswholesale@hotmail.com - MessageID:0000013f3d196ed0-43b203fd-7933-445e-9930-ddb6f4971136-000000 - RequestId:c3e1b657-d414-11e2-b9ec-1fbbf3dc9061

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth