- Eestivesi2Asked on June 13, 2013 at 07:39 AM
Hi, jotform doesnt let me save forms.
"There was an error on the page. Try reloading the page."
when i press it and wait and after some time reload the page...it does save...but still the error pops up.
This also means i cant use integrations etc.
Tryed 3 different browsers and disableing firewall...nothing worked so far.
- sidharth_kchAnswered on June 13, 2013 at 07:55 AM
I checked your account and was not able to reproduce this issue. I was able to save your forms successfully.
Request you to clear your browser cache and log back in to your JotForm account. Let us know if that solves your issue.
- Eestivesi2Answered on June 13, 2013 at 09:16 AM
clearing cache didnt help me, but i did manage to try a different computer and there it worked fine.
Could it be a problem with 32 and 64 bit? (since it works on 32 and not on 64)
- sidharth_kchAnswered on June 13, 2013 at 09:48 AM
That's unlikely that you will have issue with 64 bit system. I actually use 64 bit system and don't see any issue with your account or forms.
I just cleared your form cache from server. Request you to please check on 32 bit system and let us know if that helps you.
- Eestivesi2Answered on June 13, 2013 at 10:14 AM
Sadly clearing cache doesnt solve the problem for me :(
and the problem is on 64 bit computer.
- JotForm SupportjonathanAnswered on June 13, 2013 at 10:53 AM
I am also been using 64-bit Win7 OS. I have not encounter this issue on any type of browser I have used. And actually, there are a lot of 64-bit users here at JotForm, and we haven't had any similar case such as yours at this time.
I am suspecting the possibility of issue is on that computer. You had mentioned, it worked on a different computer, albeit its 32-bit... it does not matter because the application rely on the browser.
There must be a restriction setup on the 64-bit computer where you encounter the issue. Please check for permissions like the UAC or firewall.
If you have another computer where you can test, please try also.
Please update us if you're still having this issue.
- Eestivesi2Answered on June 18, 2013 at 06:35 AM
so i have been trying different things...but still no luck getting it to work.
-disabled antivirus programm
-run IE as administrator
-changed all different setting in IE
-cleared cache multible times
this is very strange...i even checked "error console" which didnt show anything.
Maybe some user has the same issue and has managed to solve it.
Luckly i have a old pc that i can use, which has no problems with jotform.
- sidharth_kchAnswered on June 18, 2013 at 07:25 AM
That's strange. Good thing is at least you are able to work on your old pc.
Please let us know your complete OS and browser configuration and we will have a check on this.
- Eestivesi2Answered on June 18, 2013 at 09:32 AM
my OS is windows 7 ultimate, 64-bit, SP 1.
Mozilla firefox settings:
If the picture is unreadable, check here:
- sidharth_kchAnswered on June 18, 2013 at 10:00 AM
I appreciate you taking out time to send all the info. Not sure if I will be able to find the cause of this but if I find any I will get back to you.