What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login to my account

    Asked by Vera on April 22, 2011 at 06:31 PM
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    JotForm Support

    Answered by mliz on April 22, 2011 at 09:38 PM

    Hi Vera,

    The accounts related to your email address are both guests accounts.
    Guests accounts are not intended to be kept on the server for a long
    period of time since it relies on the browser settings.

    Please note that in order to login you need to be a registered user.
    Once you visit JotForm website you should see the following on the left side:

    Just create an account and use your own email address.
    Your guest account will be merged with this new account.

    Let us know if you have further questions or clarifications.

    Thank you for using JotForm.