What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving E-mail Notifications

    Asked by Ostasz on June 13, 2013 at 12:58 PM

    I am not recieving messages from form, i have tried notifications, i doesnt work, when i try to "test email" its not working. 

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    JotForm Support

    Answered by Morian on June 13, 2013 at 01:56 PM

    Hello there! I checked our bounce list to see if your e-mail was there and I was not able to see it. We request you to refer to this guide : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    and try to send test e-mails again. Thanks!

    Result: support@ostaszstudio.com is NOT in the bounce list