- ryan8879Asked on June 13, 2013 at 05:19 PM
I've set up a jotform, we are able tto submit submissions via the form but the email will not forward to the mail we've set up. We've tried the test email and that sends just fine.
- EliezerNAnswered on June 13, 2013 at 05:43 PM
Thanks for contacting us!
I have checked your form and the settings are setup correctly. In this case I will knidly recommend you to whitelist our domain names.
(We use Amazon SES method for "email@example.com" sender.)
Even though the settings are correct I will suggest you to always take in account the instructions of the next guide at the time of creating a notification, in order to prevent this kind of issues: How to setup email alerts to prevent email bouncing realted issues.
Please let us know if the issue still persists.