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  • Profile Image

    capture form information even if the user couldnt submit the form

    Asked by 2adorable on June 13, 2013 at 08:16 PM

    is there a easy solution to this? i have asked this question before. i would like to capture the customers information if they are not able to complete the form. 

     

    for example  if a few questions are asked and the customer clicks "next" but then cant finish i am left with atleast the contact information.

     

    is there a way that when they click next the information is saved and then emailed to me after a certain time if they have not completed the form?

    next saved solution
  • Profile Image
    JotForm Support

    Answered by jonathan on June 13, 2013 at 08:45 PM

    Hi,

    Unfortunatelly, this is not doable at this time. The only means to capture the data/information is to succesfully submit the form.

    The Save and Continue Form later method uses only session and cookies, it still will not save to your database the initial data/info.

    My suggestion though is to still use the Save and Continue technique and make sure that the primary info/data you need are on the 1st form. This way, when the 1st form is submitted, you will be able to capture the initial important data -- while the user can continue on the 2nd form.

    Hope this help. Please inform us if you have further inquiry.

    Thanks.