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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription

    Asked by jjhemtworks on April 23, 2011 at 09:39 AM

    Received the following email from PayPal.  Can't see where to renew subscription on JotForm site.  Only option it gives is to upgrade.  Please advise:

     

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #144fae} span.s1 {color: #000000} span.s2 {text-decoration: underline}

    Hello John Harrington,

     

     

     

    You will not be billed for this subscription again.

     

    Cancellation Details

    Cancellation Date:  Apr 23, 2011

    Subscription Name:  JotForm premium monthly for jjhemtworks

    Subscription Number:  S-9SH8070581037372H

     

    Contact Information

    If you have any questions about this subscription, please contact Interlogy LLC.

     

     

    Business Name:  Interlogy LLC

    Contact Email:  contact@interlogy.com

    Contact Phone:  

     

    Sincerely,

    PayPal

     

     

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    PROTECT YOUR PASSWORD

     

    NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.

     

     

    ----------------------------------------------------------------

     

     

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

     

    PPID PP268 

  • Profile Image

    Answered by allanftd on April 23, 2011 at 02:12 PM

    Hi John,

    Thank you for your message. I can see in our member database that you're scheduled for downgrade tomorrow, April 24th. If you did not request for a downgrade and you want to continue your JotForm monthly subscription, please go to your Account Settings Page now and click the Resubscribe  button. Please do this today and ensure that you have enough funds in your Paypal account.

    Please let us know if you need further assistance. Thank you for your continued patronage to JotForm!

    JOTFORM SUPPORT