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    How can I transfer a username from a free account to a Professional Acct. (IT at my agency purchased the upgrade to Professional ).

    Asked by Natasha Serra on June 14, 2013 at 04:00 PM

    I am not getting the emails from IT in my agency to set up a Username and Password as a subuser under the Professional acoount and I believe it is because my work email was originally linked to my free account.

    To set up the subuser account under the Professional upgrade, I changed my email from at the free acct to cubancoffeechic@gmail.com in order to set up the new Professional Account with the work email

    ----My question is...how will I be linked to the Professional Account unless an email invite is sent to me? Can jot forms set me up under the Professional Account tcmccue with username 9t952ns (even if it means closing the free acct with that username)

    It was paid using  Vicki Scheffer info. Reference Number  :71672598

    Please respond promptly so I can meet a Monday deadline. Thank you, Natasha Serra

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    JotForm Support

    Answered by EltonCris on June 14, 2013 at 07:24 PM

    Hi Natasha,

    This seems to be related on your first thread. Kindly check my response to this thread: http://www.jotform.me/answers/229655