Notifications

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    aburkhart@dxmgp.com
    Asked on June 14, 2013 at 04:38 PM

    Hi,

    We have two forms that allow users to submit files to a dropbox folder. Mid week, we stopped recieving notifications that someone has submitted a form. Should I look for a solution to this problem on your end or go to dropbox?

    Thank you!
    Genna 

  • Profile Image
    EliezerN
    Answered on June 14, 2013 at 05:28 PM

    Thanks for contacting us!

    While checking the notification settings of your form I found that the Sender Email field is not setup to noreply@jotform.com.

     

    This might be the cause of this issue, so please make the changes in the three of your notifications. To do the changes follow the next steps:

    - Go to Setup and Embed tab in the toolbar. Then go to Email Alerts then Choose a notification.

    -Then click on Reply-To and Recipients Settings. And Finally choose noreply@jotform.com.

     

    If the issue still persists even after making these settings, I will recommend you to whitelist our domain names.

    jotform.com

     - email.amazonses.com

     - amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com

    - static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    I also suggest you to take in account the directions in the net guide at the time of creating a notification in your form: How to create email alerts to prevent email bouncing realted issues.

    Please let us know if this works or if you need further assistance.

    Thanks!