What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by aburkhart@dxmgp.com on June 14, 2013 at 04:38 PM


    We have two forms that allow users to submit files to a dropbox folder. Mid week, we stopped recieving notifications that someone has submitted a form. Should I look for a solution to this problem on your end or go to dropbox?

    Thank you!

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    Answered by EliezerN on June 14, 2013 at 05:28 PM

    Thanks for contacting us!

    While checking the notification settings of your form I found that the Sender Email field is not setup to noreply@jotform.com.


    This might be the cause of this issue, so please make the changes in the three of your notifications. To do the changes follow the next steps:

    - Go to Setup and Embed tab in the toolbar. Then go to Email Alerts then Choose a notification.

    -Then click on Reply-To and Recipients Settings. And Finally choose noreply@jotform.com.


    If the issue still persists even after making these settings, I will recommend you to whitelist our domain names.


     - email.amazonses.com

     - amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com

    - static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    I also suggest you to take in account the directions in the net guide at the time of creating a notification in your form: How to create email alerts to prevent email bouncing realted issues.

    Please let us know if this works or if you need further assistance.