- email@example.comAsked on June 14, 2013 at 04:38 PM
We have two forms that allow users to submit files to a dropbox folder. Mid week, we stopped recieving notifications that someone has submitted a form. Should I look for a solution to this problem on your end or go to dropbox?
- EliezerNAnswered on June 14, 2013 at 05:28 PM
Thanks for contacting us!
While checking the notification settings of your form I found that the Sender Email field is not setup to firstname.lastname@example.org.
This might be the cause of this issue, so please make the changes in the three of your notifications. To do the changes follow the next steps:
- Go to Setup and Embed tab in the toolbar. Then go to Email Alerts then Choose a notification.
-Then click on Reply-To and Recipients Settings. And Finally choose email@example.com.
If the issue still persists even after making these settings, I will recommend you to whitelist our domain names.
(We use Amazon SES method for "firstname.lastname@example.org" sender.)
I also suggest you to take in account the directions in the net guide at the time of creating a notification in your form: How to create email alerts to prevent email bouncing realted issues.
Please let us know if this works or if you need further assistance.