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  • Profile Image

    Inconsistent field sizes, two payment options, no autoresponder email

    Asked by dejamour on June 14, 2013 at 06:17 PM

    1. My fields are showing up different sizes depending on the browser (Firefox is all over the place. Safari and Chrome are consistent. Don't know about IE nor what PC users are seeing, I'm on a Mac)

    2. I want to have two payment options: Paypal and to receive a check. When testing my form and selecting payment by check, I get sent to Paypal! I have set conditions, but apparently, they are not working very well  :o(

    3. I have three forms I am using on this site http://unity-energy.com and NONE of them are sending out an autoresponder email upon submit. the three forms are located here:

    a. http://unity-energy.com/fr_inscription.html

    b. http://unity-energy.com/fr_commande.html

    c. http://unity-energy.com/fr_news_inscription.html

     

    Can you please help me out quickly???

    Thanks!

    Adam

    Page URL:
    http://unity-energy.com/fr_inscription.html

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 14, 2013 at 08:40 PM

    Hi Adam,

    1. Inject the following CSS codes to your form. This might help aligned the fields properly on different browsers.

    #input_19, 

    #input_20, 

    #input_5, 

    #input_6_addr_line1, 

    #input_6_addr_line2, 

    #input_16{

    width: 310px !important;

    min-width: 310px !important;

    max-width: 310px !important;

    }

    2. Here's a complete guide for that: How to set up paypal along with other payment options.

    Note that you have to create another "Free" product if you only had 1 single product in your payment field. Conditions may not work on single paypal product. Here's how:

    After that, remove the free product by inject CSS code to your form. How to apply custom CSS to a particular field

    3. Please complete the step 2 first in order to test the autoresponder. It should be working fine. Note that, you won't get autoresponder email until you completed the payment process at Paypal. 

    Let us know if you have further questions. Thank you!

  • Profile Image

    Answered by dejamour on June 14, 2013 at 09:23 PM

    Awesome EltonCris... everything seems to have worked well! You are the greatest!

    Is there any problem using height:auto for the form? It seems to function OK.

  • Profile Image

    Answered by dejamour on June 14, 2013 at 09:27 PM

    Thank you for the injected code to rememedy my field inconsistencies in different browsers. I have two other forms on that site that also need some help. Can you do that for me?

    http://unity-energy.com/fr_commande.html

    http://unity-energy.com/fr_news_inscription.html

     

    Thanks!

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 14, 2013 at 09:38 PM

    Hi,

    Thanks for the great feedback. That'll always make us smile! :)

    For this form: http://unity-energy.com/fr_commande.html

    Use this:

    #input_19,

    #input_20,

    #input_5,

    #input_22,

    #input_6_addr_line1,

    #input_6_addr_line2{

    width: 310px !important;

    max-width: 310px !important;

    min-width: 310px !important;

    }

    And use this for the other form:

    #input_19,

    #input_20,

    #input_5,

    #input_21{

    width: 310px !important;

    max-width: 310px !important;

    min-width: 310px !important;

    }

    Regarding on the autoheight, that'll only work if you're embedding your form using the default script embed code or the source code. But I'm afraid it may cause conflict to your page which result to not working form validation, I would suggest to give it a try.

    Let us know if you need anything else. Thanks!