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  • Profile Image

    Emails are no longer being received.

    Asked by beatsahead on June 15, 2013 at 08:26 AM

    The last 2 submissions to jotform did not coem thru to my email address although all were delivered previously. The url with the forms are

     

    http://www.beatsahead.com/contact-dj-baz/

    http://www.beatsahead.com/book-a-london-dj/

     

    Can you tell me what the problem is please.

    Page URL:
    http://www.beatsahead.com/book-a-london-dj/

    Emails Submissions JotForm email problem
  • Profile Image

    Answered by sidharth_kch on June 15, 2013 at 10:47 AM

    @beatsahead

    I checked your form and see that the submission emails were not sent. I checked our email server logs and see that there was an attempt to sent the email. Here is the log for your reference:

    /var/log/mail.log:Jun 14 07:48:04 us-app2 sm-mta[27115]: r5EBm0u6027040: to=<baz@beatsahead.com>, delay=00:00:04, xdelay=00:00:03, mailer=esmtp, pri=121587, relay=beatsahead.com. [209.188.80.164], dsn=5.1.1, stat=User unknown

    I am not sure why the status says "User unknown". Was there any DNS configuration changes? Request you to please change your "Sender Email" to "noreply@jotform.com" and see if that solves your issue.

    Thanks,

    Sidharth