Emails are no longer being received.

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    Asked on June 15, 2013 at 08:26 AM

    The last 2 submissions to jotform did not coem thru to my email address although all were delivered previously. The url with the forms are



    Can you tell me what the problem is please.

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    Answered on June 15, 2013 at 10:47 AM


    I checked your form and see that the submission emails were not sent. I checked our email server logs and see that there was an attempt to sent the email. Here is the log for your reference:

    /var/log/mail.log:Jun 14 07:48:04 us-app2 sm-mta[27115]: r5EBm0u6027040: to=<>, delay=00:00:04, xdelay=00:00:03, mailer=esmtp, pri=121587, [], dsn=5.1.1, stat=User unknown

    I am not sure why the status says "User unknown". Was there any DNS configuration changes? Request you to please change your "Sender Email" to "" and see if that solves your issue.