What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with auto responder this week

    Asked by paititi on June 16, 2013 at 09:54 PM

    Hello, I just noticed that for the last week I never got any auto responces from submitted forms. Have you been having trouble with your system? Do you have any idea why this is happening. I just double checked the settings and everything was correct and I also sent a test form which worked. It did not happen for just one form but for every form that got a submission in the last week or so.

    Some clarity on this issue would be appriciated.

    Thanks

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    Answered by paititi on June 17, 2013 at 12:26 AM

    My Forms are still not being emailed to me when they are submitted. I have sent a number of text submissions and the auto responder works but I am not getting the notification emails. I have checked the settings and all seems to be working. This is a problem will all my forms.

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    Answered by pinoytech on June 17, 2013 at 01:13 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please share to us URL of the FORM that you're having problem with for further assistance?

    Thank you!

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    Answered by paititi on June 17, 2013 at 01:19 AM

    http://www.jotform.us/paititi/transformation

    http://www.jotform.us/paititi/growpaititi

    and

    http://www.jotform.us/paititi/distancehealing

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    Answered by pinoytech on June 17, 2013 at 01:29 AM

    Hi,

    Your form's recipient is not in our bouncelist upon checking and base on your mail logs, all submissions was successfully send to info@paititi-institute.org.

    Have you tried already checking your spam/bulk folders? If not, can you please take a look if all submissions/notification is there?

    Please consider checking this article also on how to preven emails not being received.

    http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!

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    Answered by paititi on June 17, 2013 at 01:41 AM

    Yes, I have checked the spam filter. I will review the article and hope this has a solution.

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    Answered by sidharth_kch on June 17, 2013 at 01:50 AM

    @paititi

    As mentioned in the guide, changing the "Sender Email" and whitelisting JotForm domains should help you resolve this issue.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

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    Answered by paititi on June 17, 2013 at 02:02 AM

    That seems to have done the trick. Thanks!

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    Answered by sidharth_kch on June 17, 2013 at 02:12 AM

    @paititi

    You are welcome.

    Glad to know that your issue was resolved.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth