- paititiAsked on June 16, 2013 at 09:54 PM
Hello, I just noticed that for the last week I never got any auto responces from submitted forms. Have you been having trouble with your system? Do you have any idea why this is happening. I just double checked the settings and everything was correct and I also sent a test form which worked. It did not happen for just one form but for every form that got a submission in the last week or so.
Some clarity on this issue would be appriciated.
- paititiAnswered on June 17, 2013 at 12:26 AM
My Forms are still not being emailed to me when they are submitted. I have sent a number of text submissions and the auto responder works but I am not getting the notification emails. I have checked the settings and all seems to be working. This is a problem will all my forms.
- pinoytechAnswered on June 17, 2013 at 01:13 AM
Sorry for the inconvenience that may have caused. Can you please share to us URL of the FORM that you're having problem with for further assistance?
- paititiAnswered on June 17, 2013 at 01:19 AM
- pinoytechAnswered on June 17, 2013 at 01:29 AM
Your form's recipient is not in our bouncelist upon checking and base on your mail logs, all submissions was successfully send to firstname.lastname@example.org.
Have you tried already checking your spam/bulk folders? If not, can you please take a look if all submissions/notification is there?
Please consider checking this article also on how to preven emails not being received.
- paititiAnswered on June 17, 2013 at 01:41 AM
Yes, I have checked the spam filter. I will review the article and hope this has a solution.
- sidharth_kchAnswered on June 17, 2013 at 01:50 AM
As mentioned in the guide, changing the "Sender Email" and whitelisting JotForm domains should help you resolve this issue.
Let us know if you need further assistance.
- paititiAnswered on June 17, 2013 at 02:02 AM
That seems to have done the trick. Thanks!
- sidharth_kchAnswered on June 17, 2013 at 02:12 AM
You are welcome.
Glad to know that your issue was resolved.
Should you have any questions please feel free to contact us.