What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form ID did not match. Form ID: Form Name: 13380504434

    Asked by primocreative on June 17, 2013 at 08:24 AM

    I have a form on a private employee portal that works 80% of the time but then I have employees whos forms fill out and refuse to submit. This is an error message some employees receive. What is the reason for this?

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    Answered by jefreylandicho on June 17, 2013 at 08:34 AM

    Will it be possible for you to give access to your portal site so we could check the embed coding? If this is not possible, can you please try reembedding the form or check whether the form domain url that was used in the embed script is jotform.com, if it is not, please change it to jotform.com

    We are looking forward hearing your response.

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    Answered by primocreative on June 17, 2013 at 08:40 AM

    Looks like I def embedded this a really long time ago. The code I currently have is:


    <iframe style="width: 100%; height: 1087px; border: none;" src="//form.jotform.com/form/13384324502" height="240" width="320" frameborder="0" scrolling="no"></iframe>


    Would simply going in and using the wordpress embed rather thant his iframe, help?

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    Answered by jefreylandicho on June 17, 2013 at 08:43 AM

    Yes its seems you are still using the old embed code. You can try using the Jotform WordPress plugin if you are using Wordpress platform or copy the new iframe embed code then switch to text mode in your wordpress website page and paste it there.

    If the issue still occurs, please do contact us again.