What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are the files then stored only on my webserver?

    Asked by guisasso on June 17, 2013 at 02:52 PM

    Are the files then stored only on my webserver? If not, is there an option for files not to be stored by jotform? I don't wanna go over the 10gb quote, which I'm sure I wouldn't for a while, but what happens to older files? They get deleted, or do I have to delete them automatically? How does that work? When uploaded to my server, do the files stay in a folder always, or by deleting the message from my inbox, would the files also be deleted? Thanks.

    This is a re-post of a comment on How to Send Submission Data & File Upload via FTP

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    Answered by sidharth_kch on June 17, 2013 at 03:15 PM


    All files first gets uploaded to our server and then a copy is saved to your FTP or your form's dropbox integration. Unfortunately, there is no possibility to avoid the files being stored in JotForm server.

    The files don't get deleted from out server and it will be there forever. If you cross 10 GB limits your form will get disabled but the uploaded data will still be there.

    If you delete a submission, it will also delete the associated attached files from JotForm server. Files won't be deleted from your server.

    Hope this helps.