Downgrade from premium to free jotform account

  • Profile Image
    Asked on April 25, 2011 at 01:41 AM

    Hello, I would like my jotform account downgraded from premium to free. I have been trying for some time now to do it myself... but can't. Thanks!



  • Profile Image
    Answered on April 25, 2011 at 02:01 AM

    Hello Donnie,

    You have used PayPal to pay for your JotForm subscription.

    To cancel your subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    I also have submitted a ticket to our administrators to cancel your account for you.

    Thank you for using JotForm!