- Donnie373Asked on April 25, 2011 at 01:41 AM
Hello, I would like my jotform account downgraded from premium to free. I have been trying for some time now to do it myself... but can't. Thanks!
- JotForm SupportliyamAnswered on April 25, 2011 at 02:01 AM
You have used PayPal to pay for your JotForm subscription.
To cancel your subscription:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
I also have submitted a ticket to our administrators to cancel your account for you.
Thank you for using JotForm!