What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade from premium to free jotform account

    Asked by Donnie373 on April 25, 2011 at 01:41 AM

    Hello, I would like my jotform account downgraded from premium to free. I have been trying for some time now to do it myself... but can't. Thanks!



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    JotForm Support

    Answered by liyam on April 25, 2011 at 02:01 AM

    Hello Donnie,

    You have used PayPal to pay for your JotForm subscription.

    To cancel your subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    I also have submitted a ticket to our administrators to cancel your account for you.

    Thank you for using JotForm!