Unable to add multiple recipients on email notification.

  • aabdelrahim
    Asked on May 6, 2020 at 12:10 PM
    Didn't work for me (with gmail), I am a paid user too!
  • KrisLei Jotform Support
    Replied on May 6, 2020 at 12:14 PM

    Hi,

    May I ask for additional details regarding the issue you are experiencing in regard to adding multiple recipients? Also, please provide us with the form ID or link to assist you further.

    Thank you. Looking forward to your response.

  • KrisLei Jotform Support
    Replied on May 6, 2020 at 12:14 PM

    Hi,

    May I ask for additional details regarding the issue you are experiencing in regard to adding multiple recipients? Also, please provide us with the form ID or link to assist you further.

    Thank you. Looking forward to your response.

  • aabdelrahim
    Replied on May 6, 2020 at 12:21 PM

    Using the notification to send to multiple email didn't work at all, however the conditioning logic worked, but, not with gmail address. 

  • Richie JotForm Support
    Replied on May 6, 2020 at 1:09 PM

    Can you please share the form in question?

    May we know if you're using SMTP in sending the notification email?

    It could be that you're using conditions to send the notification email, that is why the email recipient is not working.

    Looking forward for your response.

  • aabdelrahim
    Replied on May 6, 2020 at 1:16 PM

    Possibly, however, it worked with the conditional logic, I just received the gmail notification, it could be my mobile network!


    Thank you.