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Form submissions not going throughAsked by scottwilder on June 18, 2013 at 10:32 AM
I've had at least 3 people fill out this form, and get the thank you graphic.
But the submission never saved and we never got the email notification.
I checked your form and it looks like you have it set up appropriately but the emails are not being received at planner@xxxxxxxxxxx, correct?
I don't see you in our bouncelist -
Result: planner@xxxxxxxxxxx is NOT in the bounce list
After taking a look at our mail logs I found that it appears like there may be a misconfiguration in the email setup on your end since it is showing as sent and accepted for delivery but then it ends up queued a few seconds later. Can you check on your end again to see if they came through? I would additionally recommend checking your junk/spam folders. You may additionally refer to this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues which may help.
/var/log/mail.log:Jun 18 10:24:46 us-app2 sendmail: r5IEOkbf030085: to=planner@xxxxxxxxxxx, firstname.lastname@example.org (1002/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=38250, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r5IEOkMb030086 Message accepted for delivery)
/var/log/mail.log:Jun 18 10:24:53 us-app2 sm-mta: r5IEOkMb030086: to=planner@xxxxxxxxxxx, delay=00:00:07, xdelay=00:00:07, mailer=esmtp, pri=128455, relay=mpccministry-com.p10.spamhero.com. [22.214.171.124], dsn=2.0.0, stat=Sent (Ok: queued as 3bZWlR5wc7zBrGKP)
I am showing in my submissions page that not a single form was submitted yesterday even though three different employees have filled out the form.
I will read through link you provided. But my spam filter is not bouncing anything from jotform.
Can you please try setting your Sender Email to email@example.com and see if it resolves the issue.
Here's a screenshot of the form submissions.
There should be three forms submitted yesterday.
@Jefrey Before we try to resolve the email issue, can we try to resolve the form not saving the submissions issue?
I just cloned your form and did a test submission and it is working fine. Am Not able to replicate the same Issue.
Can you please try now and Let us know if you still have this issue.