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    my customer is not getting form results

    Asked by rpjwaste on June 19, 2013 at 12:17 PM

    I set this up for a customer, and they are not getting the form results. I've tested it and we get the results, but they are not getting thei emailed form results. why????


    here is the URL: http://www.rpjwaste.com/contactus.html

    Page URL:

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    Answered by EliezerN on June 19, 2013 at 01:01 PM

    Hello rpjwaste

    Ckecking your form I found the Sender Email in email alerts is not setup correctly. You need to setup this to noreply@jotform.com.


    This might be the cause of this issue. So, please change this by following the next steps:

    1. Go to Setup and Embed tab in the toolbar menu, then click on Email Alerts. There choose the notification to do the settings.

    2. Then go to Reply-to and Recipients Settings.


    4. Then setup the Sender Email to noreply@jotform.com, as I describe in the first screenshot.

    I will also recommend you to please refer the next guide, this be very helpful when creating email alerts in order to prevent this kind issue: How to setup email alerts to prevent email bouncing related issues.

    Please do the changes and test your form. If the issue still persists, don't hesitate to contact us.