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LASAHighSchoolAsked on May 11, 2020 at 10:46 AM
I have a workflow form that is going to seven different people in a serial manner. However when the 2nd-7th approvers approve/decline, the form submission wipes out the previous approvers response. So in the end, the submission only shows the last one's response. I'm sure I'm missing a setting somewhere but I can't find it.
Thank you!
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LASAHighSchoolReplied on May 11, 2020 at 11:25 AM
I think I found it. Had the Clear Hidden Field Value Set to clear on Submit.
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Sonnyfer JotForm SupportReplied on May 11, 2020 at 11:34 AM
Happy to hear that you found the cause.
I can see multiple forms on your account that has the Approval Process/Workflow. Please update the others to "Don't Clear" as well so the values won't be removed when someone edits your form. This part is essential to make the Approval process to work properly.
If you need further assistance, please let us know.