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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reply notification is not going to my email

    Asked by SWAGMagazine on June 19, 2013 at 10:15 PM

    the reply notification is not going to my email

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    JotForm Support

    Answered by EltonCris on June 19, 2013 at 11:37 PM


    Can you please confirm if your issue is about not receiving email notification from your form?

    Your form email recipient is this swagmagazinecasubmission@gmail.com. Can you please confirm if this is correct? This is different from the email address you used in your account and according to the mail logs, the submissions notification was successfully delivered to this email address. I have also make a test submission to your form, you should be able to received it in that email address.

    Current Server: /var/log/jotform/amazonSES.log:[19/Jun/2013:22:29:07 -0400] 31696977385172 AmazonSES Sent email to swagmagazinecasubmission@gmail.com - MessageID:0000013f5f69f865-e901e313-ba4c-4c86-846e-a664f18cc99a-000000 - RequestId:2ee676b0-d951-11e2-9fc6-41837372cd26

    We'll wait your reply here. Thank you!