What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I seem to be getting charged twice a month

    Asked by springboardcharity on June 20, 2013 at 04:58 AM

    Dear JotForm, 

     

    I seem to be getting charged twice a month for one package.  Can you resolve.

    Much Appreciated

    Springboard

    JotForm
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    Answered by springboardcharity on June 20, 2013 at 05:01 AM
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    JotForm Support

    Answered by EltonCris on June 20, 2013 at 09:26 AM

    Hi,

    There's indeed a double billing from our different payment gateway. I have now cancelled the other one to avoid any further billing. You should not be billed twice again anymore. You now only have 1 active premium subscription left which was served by our new payment gateway, FastSpring. I have also provided you a full refund for the order reference number "46929743". It may take 3 to 5 days before it would reach back to your bank account.

    Thank you and apologies for any inconveniences caused. 

    Best Regards!