- springboardcharityAsked on June 20, 2013 at 04:58 AM
I seem to be getting charged twice a month for one package. Can you resolve.
- springboardcharityAnswered on June 20, 2013 at 05:01 AM
- JotForm SupportEltonCrisAnswered on June 20, 2013 at 09:26 AM
There's indeed a double billing from our different payment gateway. I have now cancelled the other one to avoid any further billing. You should not be billed twice again anymore. You now only have 1 active premium subscription left which was served by our new payment gateway, FastSpring. I have also provided you a full refund for the order reference number "46929743". It may take 3 to 5 days before it would reach back to your bank account.
Thank you and apologies for any inconveniences caused.