I seem to be getting charged twice a month

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    springboardcharity
    Asked on June 20, 2013 at 04:58 AM

    Dear JotForm, 

     

    I seem to be getting charged twice a month for one package.  Can you resolve.

    Much Appreciated

    Springboard

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    springboardcharity
    Answered on June 20, 2013 at 05:01 AM
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    EltonCris
    Answered on June 20, 2013 at 09:26 AM

    Hi,

    There's indeed a double billing from our different payment gateway. I have now cancelled the other one to avoid any further billing. You should not be billed twice again anymore. You now only have 1 active premium subscription left which was served by our new payment gateway, FastSpring. I have also provided you a full refund for the order reference number "46929743". It may take 3 to 5 days before it would reach back to your bank account.

    Thank you and apologies for any inconveniences caused. 

    Best Regards!