What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have Radio Buttons to give customers 3 choices. None show up in submission email.

    Asked by Ros on June 20, 2013 at 10:15 AM

    My form is on this url: http://videotranscriptionservice.com/customer-order-form/  I have made 3 different submission emails to try and correct this problem but the choices don't seem to come up as an option to have them in the submission email.  I used some advice from a previous post in which is says to get the field ID and create the proper coding.  Now, I'm receiving 2 emails, one seems like it may be working but the other is giving a Question & Answer box which means I've done something wrong!  I don't know why the 3 choices have never appeared in the first placePlease can someone help?  I need to get the gist of this and where I'm going wrong as I am hoping to use JotForm on many future websites.  Thanks.

    Page URL:

  • Profile Image

    Answered by pinoytech on June 20, 2013 at 10:58 AM


    Sorry for the inconvenience that may have caused. With regards to the issue, have you tried already re-creating your form's notification? If not, request you to please re-create your form's notification and delete/remove current notification if that fixed the issue or not.

    However, If the said issue still persist, do let us know.

    Thank you!

  • Profile Image

    Answered by rospapergirl on June 20, 2013 at 11:01 AM

    I will try than now, thanks.

  • Profile Image

    Answered by rospapergirl on June 20, 2013 at 01:01 PM

    Hi.  I removed all the notifications and created a new one from scratch....It's working!  Thanks so much for your help.  I have my faith back now!!  :)

  • Profile Image

    Answered by pinoytech on June 20, 2013 at 01:26 PM

    Thats great! If ever you found any issues with your form/s again, please don't hesitate to contact us at anytime.

    Have a nice day!