I have Radio Buttons to give customers 3 choices. None show up in submission email.

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    Ros
    Asked on June 20, 2013 at 10:15 AM

    My form is on this url: http://videotranscriptionservice.com/customer-order-form/  I have made 3 different submission emails to try and correct this problem but the choices don't seem to come up as an option to have them in the submission email.  I used some advice from a previous post in which is says to get the field ID and create the proper coding.  Now, I'm receiving 2 emails, one seems like it may be working but the other is giving a Question & Answer box which means I've done something wrong!  I don't know why the 3 choices have never appeared in the first placePlease can someone help?  I need to get the gist of this and where I'm going wrong as I am hoping to use JotForm on many future websites.  Thanks.

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    pinoytech
    Answered on June 20, 2013 at 10:58 AM

    Hi,

    Sorry for the inconvenience that may have caused. With regards to the issue, have you tried already re-creating your form's notification? If not, request you to please re-create your form's notification and delete/remove current notification if that fixed the issue or not.

    However, If the said issue still persist, do let us know.

    Thank you!

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    rospapergirl
    Answered on June 20, 2013 at 11:01 AM

    I will try than now, thanks.

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    rospapergirl
    Answered on June 20, 2013 at 01:01 PM

    Hi.  I removed all the notifications and created a new one from scratch....It's working!  Thanks so much for your help.  I have my faith back now!!  :)

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    pinoytech
    Answered on June 20, 2013 at 01:26 PM

    Thats great! If ever you found any issues with your form/s again, please don't hesitate to contact us at anytime.

    Have a nice day!